Delete your Osilera account.
We're sorry to see you go. Send us this request and we will delete your Osilera account and the personal data that belongs to it. To make sure the request really comes from you, we will first write to the email address you give here and ask you to confirm. Once you confirm, we complete the deletion within 30 days and let you know when it is done.
In the Osilera Survey app you can also delete your account yourself: Settings > Account > Delete account.
What happens next
- You send the request with this form, or by email to privacy@osilera.com.
- We ask you to confirm. We write to the email address of your account within 5 working days. Reply to confirm that the request is yours.
- We delete your account within 30 days of your confirmation, and tell you by email when it is done.
What is deleted
- Your name, email address and sign-in identities (Google, Apple, or email and password).
- Your memberships of organisations, your roles and your settings.
- The phones and tablets registered to your account. Your access ends on all of them.
- Your personal account, with any readings backed up in it.
- Your records in the app: cleared on each of your phones the next time it connects to Osilera. Back them up first if you want to keep them (Settings, “Back up all data”).
What is kept, and for how long
- Work you did for an organisation — readings, photos, notes, reports — belongs to that organisation and stays in its Osilera space, marked as taken by a deleted person, with no name, for as long as the organisation keeps it.
- The record of which sensors you used is kept without your name.
- Security records of your sign-ins and actions are kept for 12 months (longer where your organisation's plan keeps a longer history) to protect the organisations' data, then deleted.
- Backups: copies of deleted data are removed as our backups expire, within 30 days.
- Invoices and payment records are kept as long as tax law requires.
- Copies outside Osilera: backup files and exports you saved, and a phone that never connects to Osilera again, keep their copy. Delete those yourself, or uninstall the app.
If you are your organisation's only administrator, make another member an administrator first, or tell us in the form; we will contact your organisation so it is not left without one.
D4 Dijital Çözümler A.Ş. publishes the Osilera Survey app and Osilera Web; this page covers both.